Rip-off Report on Glen, The Real King Cobra "UPDATE"

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Actually...

RunoutJJ said:
You want to sue Diamond?? :lol:


Yeah.... Im sure that a major company is to blame for an independent contractor actions. Or somebody that ORDERS equipment to fix tables? Yeah... Im sure the court is gonna go for that :rolleyes:

Don't get me wrong if a business man isnt being honorable for said work being done or staying good on reimbursements than thats shite and I side with you. You can't just go sueing companies or people due to other peoples poor business practice. That's just plain ludicrous or ridiculous at best. All I can say to your legal council is.....



God bless America :yeah:
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If you can prove that Glen serves in a fiduciary role for Diamond, then anything he says or does in their name WOULD be on Diamond....contractor or not..

Jaden
 
flyvirginiaguy said:
Actually Brunswick has done more for Billiards than any table manufacturer throughout it's history, by a very large margin. In the 70s, 80s, 90s, all you seen were Gold Crowns and Televised Brunswick sponsored championship events. We could call that the GC fad :) As all you ever saw in most any pool room was Gold Crowns (not to say every pool room). As a business, they see the billiards slump, I think it is pretty freaking obvious. It effects their sales in different ways as they make a wide range of tables for a large number of the public (price points) among many other things. Quite a different model than Diamond. And yep, a business has to be profitable, even Diamond. So you don't think Diamond does it for just the love of giving stuff away do ya?
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Finally someone tells it like it was. I can remember when Brunswick was the main sponsor for pool. I think when they changed ownership/passed down and the new owner lost big in boat production, it all went bad. Someone correct me if I'm misinformed?
 
Maybe the point is, if he is a bad businessman or not? Not how good he does the job! There is a difference you know.
 
I'll pass on Glenn, and Diamond for sticking with him. Bullshit is bullshit. I don't want it in my life.
 
For all you that think it's crazy that diamond was named in this suit I can tell you they can be found liable. As a manager at lowes I've seen many instances of a salesmen in millwork or flooring who is installing doors and windows on the side...NOT A LOWES INSTALLER..and one of there customers name us in a law suit for a job poorly done and WIN! Ridiculous..I sure think so but it does show you it is possible.
 
44Runner said:
Trust me when I say that is this not that far from dealing with Diamond directly in my experience. Their pool tables are amazing and they have done a bunch for the sport but the customer service could be brought up a notch or two...
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I have never had any issues dealing with Diamond. They come to my house when they say they will and the cost is usually a couple hundred less than I could get it done locally. The guys that have worked on my table on behalf of Diamond were on time, professional, and did excellent work.

I've never had to have them do a rush job or a huge job so I am never in a hurry for them to get here. I have a home table and can preplan and schedule them to come when they are in my neck of the woods. They always arrive when they say they will deliver the service they promise at a market competative price.

If I could own a pool room I would have it a Diamond room. Great product and great company to work with in my experience.

:cool:
 
backplaying said:
Finally someone tells it like it was. I can remember when Brunswick was the main sponsor for pool. I think when they changed ownership/passed down and the new owner lost big in boat production, it all went bad. Someone correct me if I'm misinformed?
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When Jim Bakula was president of Brunswick Billiards, the game was doing much better than it is now, that's for sure. There were many televised events. Like any company, it has management changes, direction changes etc... All of which effect billiards in some way. But they still make a great table, regardless. Brunswick was one of the companies that made the women's tour what it was. But how easily people seem to forget that?

But Diamond makes a great product too. I really can't comment on their customer service myself.
 
APA BRIAN said:
Why do I get the feeling like these threads are tailgating Glen's bumper prompting him to go slooooooower?
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So Brian are you the kind of guy that thinks Glen is working so hard on getting a solution as best he can and the OP should just feel lucky that Glen is working on it?

Tell me Brian how long should he wait?

Ken
 
flyvirginiaguy said:
When Jim Bakula was president of Brunswick Billiards, the game was doing much better than it is now, that's for sure. There were many televised events. Like any company, it has management changes, direction changes etc... All of which effect billiards in some way. But they still make a great table, regardless. Brunswick was one of the companies that made the women's tour what it was. But how easily people seem to forget that?

But Diamond makes a great product too. I really can't comment on their customer service myself.
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When was Jim bakula president of Brunswick Billiards?

Regardless, the point is, where are they now?
I'll tell you where they are......
They're busy overseas handing out jobs like candy, making subpar products that are so entirely cheap, that they can be shipped half way around the world and still cost less than their competitors.

They're busy ignoring women's pool, men's pool, youth pool, and basically every notable pool event in this country. So why on earth would anyone defend them now?
Because they "used to be" supportive? I don't think so.

I call it "selling out". Because they are obviously more concerned about making a fast buck than actually being a leader and role model in the industry.

They are subsisting on their reputation, which was built long before any of us were ever born, but its only going to get them so far. With Diamond now stepping up to the plate, you'd think that they'd want to keep or defend their market share....but guess what....

The current BB prez Austin Rothbonehead does not give a rats ass about pool, and I actually doubt that he's ever picked up a cue.


No, i'm not bitter at all. LMAO
 
I can't defend Glen here, because I don't know all the facts, and don't care to.

I would still have glen do my table in a heart beat if he is available. It's sad to see something like this, but I have seen Glen work first hand, and I would gladly have him do the work on my table.

best,

Justin
 
DelaWho??? said:
I have never had any issues dealing with Diamond. They come to my house when they say they will and the cost is usually a couple hundred less than I could get it done locally. The guys that have worked on my table on behalf of Diamond were on time, professional, and did excellent work.

I've never had to have them do a rush job or a huge job so I am never in a hurry for them to get here. I have a home table and can preplan and schedule them to come when they are in my neck of the woods. They always arrive when they say they will deliver the service they promise at a market competative price.

If I could own a pool room I would have it a Diamond room. Great product and great company to work with in my experience.

:cool:
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It's not hard to get them to show up when your wallet's opening. Wait until they owe you something they promised and you already paid for. That's when you can measure the integrity of a company and Diamond is a fail.

JC
 
flyvirginiaguy said:
Actually Brunswick has done more for Billiards than any table manufacturer throughout it's history, by a very large margin. In the 70s, 80s, 90s, all you seen were Gold Crowns and Televised Brunswick sponsored championship events. We could call that the GC fad :) As all you ever saw in most any pool room was Gold Crowns (not to say every pool room). As a business, they see the billiards slump, I think it is pretty freaking obvious. It effects their sales in different ways as they make a wide range of tables for a large number of the public (price points) among many other things. Quite a different model than Diamond. And yep, a business has to be profitable, even Diamond. So you don't think Diamond does it for just the love of giving stuff away do ya?
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Actually I know LOTS of deals Diamond has done not for the love of giving something away but for giving something that will help pool with no real expectation of a return. Some of those deals were for me personally and I know lots more that Diamond will never talk about. They just do it because they feel its a good thing to help people when they can and at best they might get the brand mentioned.

I understand why people like Gold Crowns. What I dont understand is why some people who like Gold Crowns have to talk shit about Diamond. Maybe I'm sensitive to it because its a "fad" in some circles to slam Diamond for whatever reason.
 
JC said:
It's not hard to get them to show up when your wallet's opening. Wait until they owe you something they promised and you already paid for. That's when you can measure the integrity of a company and Diamond is a fail.

JC
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Is there a story behind this somewhere?

Diamond is a small company and makes all the mistakes that come with that. I have been frustrated on some deals but in my experience they always try to make it right. Saying they fail at integrity is a pretty strong statement.
 
JC said:
It's not hard to get them to show up when your wallet's opening. Wait until they owe you something they promised and you already paid for. That's when you can measure the integrity of a company and Diamond is a fail.

JC
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That wasn't my experience with them when I had an issue with the diamond light I purchased with the table. They replaced it and the guy who delivered it (Andy) assembled and hung it for me.

Sorry your experience wasn't similar to mine. I would do business with them again and recommend their product.

:cool:
 
My dealings with Diamond and Glen have been very good.

Several years ago I bought a tournament-used Pro Am from them and Glen delivered it out here to the Seattle area and set it up in my garage. The only minor hitch in that whole process was the date of delivery.

I believe that Glen does his damn-level best to make all his customers happy... but he has challenges with keeping and forecasting his scheduled commitments... not that unlike some cuemakers, btw.

During the purchase and delivery process of buying my table, Diamond would gave me one delivery date (or an updated one) and Glen would give me another that always improved on the one that I got from Diamond. Turned out that Diamond's date was much closer to the actual delivery date.

I don't consider that a fatal flaw in Glen. He does impeccable work and you can rest assured that he has done the best job possible on your table.

I don't know what happened in the OP's case so I'll not speculate.

Just wanted to balance out the ledger a bit.
 
Here is an experience with Diamond that a friend had. He had a new Diamond Pro am installed with red rails that were extended at Diamond to have 4 1/2 inch corner pockets and 4 3/4 side pockets. NO shims here. The installation was completed and he asked me over to play some the next day. While he was upstairs busy, I looked over the pockets and they looked incorrectly cut. So when he came downstairs we both spent some time and did some measurements and concluded they were wrong. Digital pictures and an email went to Diamond the same day. They called the following day apologized and said they would make new rails and send up an installer within two weeks. To their word they did that, the only problem was they were wrong again! More pictures and a call was made to Diamond. The response was immediate. The VP was upset and said he was going to personally pick out new rails and cut them himself and he would upgrade the rails to the new blue label rails at no cost. Approximately two weeks later the new rails came and were perfect in all aspects. The owner was thrilled and wanted to purchase some other items from them and they discounted those items as a way of apologizing for the issues he had. All in all Diamond did the best they could to correct the problems in a timely professional manner. Lucky me I get to play on one of the finest pool tables around!
 
I think it's pretty dumb that folks are chiming in with "I don't know the details so I wont speculate" when all it takes is a little digging to find out. In the original thread Glenn didn't even deny the details that the OP put forth. basically he just said "it didn't turn out like I'd hoped" and "I was doing him a favor". He even went so far as to say that he would be returning the rails "untouched" ( which set off another fire storm about why they had received no attention in the time he had them). Why would you care to "balance out the ledger" when it's clear that once again Glenn did not do what he said he would do. PERIOD!
 
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I have to laugh a little at folks on here and say;

I worked with Glen and everything was great...

So imagine, if you had a doctor that delivered 100 babies and 98 he did a good job, and a couple of them they did not survive.

Do you think the 98 that "success" make any difference to the 2 that did not?

We would expect 100 out of the 100.

People coming on here talking about the 98 appear pretty stupid to me.

Ken
 
ugotactionTX said:
I think it's pretty dumb that folks are chiming in with "I don't know the details so I wont speculate" when all it takes is a little digging to find out. In the original thread Glenn didn't even deny the details that the OP put forth. basically he just said "it didn't turn out like I'd hoped" and "I was doing him a favor". He even went so far as to say that he would be returning the rails "untouched" ( which set off another fire storm about why they had received no attention in the time he had them). Why would you care to "balance out the ledger" when it's clear that once again Glenn did not do what he said he would do. PERIOD!
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And what's your skin in this game?
 
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