There are several threads that have Billy I as the best commentator in the game. For every person that says Ken or Bobby sucks there is one who says they are great. What would you do? Who would you listen to?
The valid criticism I have seen is that the commentators are not getting out the info on standings and match implications that are needed in this format. We are working on that for the 8 ball.
If a commentator says something dumb that happens. It happens with guys who are paid millions to talk into a mic. I have never understood the idea that pool streams being watched by a few hundred people and produced on a budget equal to that of a low end used car are held to standards of network television. Yet some people love to rail on how on how guys making less than the dude who serves them their coffee at Starbucks is an unprofessional hack who is killing the magnificent game of pool.
Some feedback has merit, some does not. Some criticism is legitimate while others BS. Some issues are easy to fix others nearly impossible. I am certainly not expecting a network level production for a stream that generates a fraction of the revenue. However, many of these issues are easy to solve with a five minute conversation between you (or the producer) and the commentator. Other issues can be solved with just a little extra effort...e.g. providing your commentators with a one page player profile sheet complete with name pronunciations.
But I get it, all of this takes additional resources. And resources are always limited. So if you and CSI truly believe that you are producing the best possible product for the available resources, then enough said.