Any other pool halls charge like this?

DelaWho??? said:
So the friend that had the table continued to play after you left? Should the room owner have charged him for single rate while he was alone, double rate while you were with him and then single rate after you left?
Click to expand...

Actually, yes, that is my position on how my friend should have been charged. That is the way it was done in the past. If it has changed then they should let people know. It's been my experience that this is standard practice when places have multiple player rates. So, to me, there isn't anything I should have to 'suck up' and get over.

@Bankin: If I had it to do over again I would have bought a house with a room big enough for a table. It would hgave saved me so much money in the long run...

@poolstar31: Actually, they don't have a proshop or cue repair anymore. As far as I can tell they are trying to make it just utilizing table time and beer/wine sales. That in and of itself makes for a tough row to hoe in my opinion. So, if you start running people off then you are making even less on table time. That's digging your own grave as far as I'm concerned.

Also, I don't mind the other places. Brown's is the type of joint (except music selection) that was my main hall in KY and when I don't want the smoke ---3+ months without a cigarette right now :thumbup: --- then I can play at Ormond Bowling Lanes where my league team plays out of. APA rate there is $3/hour and they have two nice 9' GCs.

What I'm going to miss about Waldo's is a few regulars and the triple shimmed 9' Gabriels that was my favorite practice table.
 
I worked in a pool hall and it was no big deal to figure out rates, and that was over 20 years ago. I thought I got overcharged last night, then realized I had shot for 2 hours instead of one. Glad I kept my mouth shut. I have also got soda's while playing added to the bill and forgot about it when I went to play, another embarrassing "I should have shut up moment". If I was getting way bad ripped off I might b@#$ch but otherwise I let it go. I have not been to waldo's in years, but the new guy may be getting a lesson in owning his business he was not expecting. It always looks easier on the edge than when you are the one paying the bills. I did go to Br@#$s recently. The carpet was a little ragged but they got the table time right. I normally shoot in Ocala at Bankshot and Downtown, and except for the smoke at Downtown's no issues that I can point out. John
 
all good pool rooms have a computer system to charge each person separately, it solves all arguments about who is to pay what.

this way you can have a table with many different people coming and going and the original person that got the table doesn't get screwed.
 
Sounds like a weasel pool room owner from "accidently" adding time wrong, always to his favour I am guessing? And then to shady moves like charging two players playing on the same table two single player rates. Not a place I would play on principle alone, I don't care about the money but I want professionalism and not stupid little Mickey Mouse games like that to deal with when I go out to spend some cash. Sounds like a pool hall that should go out of business.
 
Our room charges a flat rate for the table, no matter how many are playing on it (maximum of 4 though). They also keep time by a number on the rack you are given, and you are free to take any table you want, and change tables if one opens up you like better. Much more simple compared to how it seems to be done at most places.
 
Baxter said:
Our room charges a flat rate for the table, no matter how many are playing on it (maximum of 4 though). They also keep time by a number on the rack you are given, and you are free to take any table you want, and change tables if one opens up you like better. Much more simple compared to how it seems to be done at most places.
Click to expand...

Yep. I like it!!!

Maniac
 
from the opposite perspective

and now for something completely different . . .
defense of the room owner . (which is odd , because we have personality conflicts , but I'll put those aside for the moment ! )

Notice that he does provide free practice time for his league players on Sunday .
Notice how many league teams he hosts .
Notice that students play free from 3-6pm on Fridays .
Notice that he runs a no no-entry-fee (and that means FREE POOL) tournament with NBA tickets to the winner .
Notice that all that pretty golden cloth and balls ARE well-maintained .

If you spend as much time/money there as you say , why is your rapport with him so bad ?
Yes , he's new at this . No , things aren't the 'same' as they were there for years . That's what NEW OWNERSHIP usually means . Of course , it's not an Ice Cream Parlor anymore , either . . . . and hasn't been for years ! Change happens .

Now ask yourself - what was YOUR attitude when you confronted him about the charges ? Did you present it as "you're a jerk , and you're ripping me off "?
Did you put him immediately in a defensive posture ?

Remember , they ARE new at this , and they're on a learning curve . Customer service might just need a little 'fine tuning' . Perhaps some "parlay" is indicated at this juncture . . . .
Have you gone back to just sit at the counter and discuss this with him like a rational adult yet ?
Seems like that might have been a great first step before 5 pages of internet bashing got started over $2.25 . . . . . just sayin' :cool:




Brown's isn't the same without Tommy , either . :frown:
 
Wheeljack said:
Also, I don't mind the other places. Brown's is the type of joint (except music selection)
Click to expand...

The music selection is simply a factor of the customers . . . Don't wanna hear so much hip-hop ? Simply load up the Juke with money , & play whatever the hill you want - used to be constant Sinatra in there for a long time ! ( Miss ya , Jane ! )
 
Where I usually play, there's a sign-in sheet on which you write your name and the time you entered. When you leave, you're charged from the time you signed in until the time you leave. There's a computer system that figures out the charge if your session overlaps rate blocks. No room for confusion.
 
Hmmmm

ballbanger said:
wow for 2.25
Click to expand...

EXACTLY !! When did the dudes starting becoming the drama queens? Enough already. Its $2.25, which I will personally paypay you today if you quit bashing this room of which I have no affiliation or ever visited. I'm mean, seriously????
 
The #1 reason that sets ALL businesses apart is : "Customer Service"

I have preached that philosophy until I was blue-in-the-face, but many still didn't get the message.

When several businesses are selling the same products and services, then
the quality of their "Customer Service" will determine their success.
 
A few words that may save you some aggravation in the future.

"Off and on...on table 3 please" :)

J
 
ridinda9 said:
and now for something completely different . . .
defense of the room owner . (which is odd , because we have personality conflicts , but I'll put those aside for the moment ! )

Notice that he does provide free practice time for his league players on Sunday .
Notice how many league teams he hosts .
Notice that students play free from 3-6pm on Fridays .
Notice that he runs a no no-entry-fee (and that means FREE POOL) tournament with NBA tickets to the winner .
Notice that all that pretty golden cloth and balls ARE well-maintained .

If you spend as much time/money there as you say , why is your rapport with him so bad ?
Yes , he's new at this . No , things aren't the 'same' as they were there for years . That's what NEW OWNERSHIP usually means . Of course , it's not an Ice Cream Parlor anymore , either . . . . and hasn't been for years ! Change happens .

Now ask yourself - what was YOUR attitude when you confronted him about the charges ? Did you present it as "you're a jerk , and you're ripping me off "?
Did you put him immediately in a defensive posture ?

Remember , they ARE new at this , and they're on a learning curve . Customer service might just need a little 'fine tuning' . Perhaps some "parlay" is indicated at this juncture . . . .
Have you gone back to just sit at the counter and discuss this with him like a rational adult yet ?
Seems like that might have been a great first step before 5 pages of internet bashing got started over $2.25 . . . . . just sayin' :cool:




Brown's isn't the same without Tommy , either . :frown:
Click to expand...

I was not around here while Tommy was alive. I've heard that from a ton of people though.

Yes, there are good points to Waldo's too. We are very quick to only point out the bad. Thank you.

I will say that I don't know why we but heads so much. My time is split between early afternoon and evening so they would both see me pretty often. The lady works during the day and he in the evening as far as I can tell. I've never had a problem with her. $100/month means $25 bucks a week. That's easy to do. I will say that there is the occational $1.50 soda thrown on the tab so it's not always straight time.

Til this day he still asks for my ID everytime I use my debit card and that's happened like 4 or 5 times. Who can't remember someone after they have been coming to your place 3-5 days a week for over a couple of months?

I've tried being nice. I've tried letting things slide. I've tried keeping my mouth shut. I have tried to just talk to him.

Look everyone, I would have never figured this thread would go on so long. I'm going to lay off this place and visit other establishments for a while. One day I'll go back, I'm sure.

Also, I never should have made it 'about the money' because what it is really about is how people are treated. I feel I am treated badly by someone and in this instance I do not have to utilize their service. I get to make a choice.

So, can we please let this thread die now?

Thanks-

J.

p.s. On Sundays (all day/night) and Tuesdays (7pm to close) Brown's offers free pool to ANY APA member, not just in house teams. I think that is pretty cool. I went there for 5 hours tonight. I bought some sodas and put a few dollars in the juke box and had a pretty good time other than the fact that I smell like I smoked 13 packs of cigarettes now... ;)
 
ChicagoRJ said:
EXACTLY !! When did the dudes starting becoming the drama queens? Enough already. Its $2.25, which I will personally paypay you today if you quit bashing this room of which I have no affiliation or ever visited. I'm mean, seriously????
Click to expand...

Hehe, I will also ... provided you go in and talk to the owner about your perceived issue. C'mon man, you have the chance to make $4.50 here, that's twice what you were so upset about! If $2.25 made you go online and post multiple times about this, I'd have to think that 2X that amount would compel you to discuss the issue and fix the problem, right?
 
This is the reason that there are less and less pool rooms......

Most pool players are so with their money that they could turn a lump of charcoal into a diamond.

I know it's not about the money, but the fact that you had to pay $4 bucks seems to be why this thread was started to begin with.

If $4 is so hard to fade that you have to get into a tiff with the room operator about it, maybe you need ot examine whether you can afford to play pool at all. You could go in during just the free time and leech more money out of them with $3 worth of drink purchases in 5hrs of play......

I'm suprised they didn't offer to put you up in a high roller suite and comp you the drinks because you graced them with your presence...

:cool:
 
I'm not picking sides, only observing...

Does anyone else have as much friction as Wheeljack does with the room owner ?

Has anyone else that frequents that room been 'overcharged' in the same scenario ?

Wheeljack, from what I understand, the owner's new to this. You and the room owner haven't had a chance to build a rapport.

One of the biggest things about working in the customer service industry is that 'you can't take it personal'. Sometimes the line can get a little blurred.
A lot depends on the attitudes that day. You're pissed off about the principle of being overcharged, and more than likely it showed.
And the new owner's probably still learning the ropes. For a business to be successful, you basically have to forget about your personal life for the first year or so, and concentrate solely on the business. Who knows what the new room owner had to deal with 90 seconds before you cashed out.

Doesn't make it right, but it may help answer some questions...
 
Last edited:
similar issue with a counterman

I have a similar issue with a counterman that has been going on several years. It ain't about the dollars, it's annoying because he thinks I am stupid enough he can rip me off over and over when he gets a chance.

I come out ahead every time though, someday he will figure that out. Not liking crowds or smoke I usually come in on the daytime special. Since I may drive several hours, when I come to practice I'm going to be there awhile and on the special I feel free to visit, help other people, whatever. Always empty tables so I'm not impacting the owner's profit. Getting a deal on the pool table I'll drink a soda water or two tipping well and then give another nice tip when I turn in the balls. Tips can add up to about as much as the special day rate. Guess which counterman doesn't get any tips until I've made up the amount he has ripped me off for and then some? :D :D :D

Hu
 
DelaWho??? said:
This is the reason that there are less and less pool rooms......

Most pool players are so with their money that they could turn a lump of charcoal into a diamond.

I know it's not about the money, but the fact that you had to pay $4 bucks seems to be why this thread was started to begin with.

If $4 is so hard to fade that you have to get into a tiff with the room operator about it, maybe you need ot examine whether you can afford to play pool at all. You could go in during just the free time and leech more money out of them with $3 worth of drink purchases in 5hrs of play......

I'm suprised they didn't offer to put you up in a high roller suite and comp you the drinks because you graced them with your presence...

:cool:
Click to expand...

Boy, you really got it out for me...

I wanted to let this thread go off and die, but I don't appreciate your comments so I'm going to let you in on something:

I've known about that 'free APA' Brown's deal for over a month and last night was my first time taking them up on it. In the past I would have been at Waldo's gladly paying table rate for my time. I'll also add that Waldo's is another 10+ miles further for me to drive. I'm not cheap and I don't mind taking extra time to get to the places I like going, but when I feel something is wrong I will make a statement about it.

You can disagree with me, that is fine, but you should also respect me.

You're going to cut on me for taking advantage of a program offered to members of a league that I pay membership for?

As far as I'm concerned you can keep your attitude and comments to yourself. Good day, Sir :)

J.
 
You must log in or register to reply here.
Back
Top